Shipping

Standard Delivery

Keep up to date with Australia Post’s alerts & delivery times here.

All parcels are shipped from our warehouse in Brisbane, QLD, from postcode 4009.

• FREE for orders $99* and above
• $11 for orders under $99
• 2-8 business days 

For our friends in WA and the NT, please allow an additional 1-2 days on top of standard delivery estimates.

All parcels are delivered with authority to leave in a safe place. We do not take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.

You may experience an additional waiting period for despatch and delivery during peak periods, sale events and uncontrollable weather events. 

Please also allow up to an additional 1 - 3 business days for processing and delivery.

 

Flammable Items

For orders containing flammable items or dangerous goods (e.g. peroxide, nail varnish, aerosols) cannot be delivered to PO Boxes or Parcel Lockers.

Please also allow up to an additional 3 business days each for processing and delivery.

 

Delivery Frequently Asked Questions

How to Track Your Parcel

You'll find your tracking number in your shipment confirmation. You'll also receive a follow-up email confirming which courier will be delivering your order. 

You can click on the tracking number in either email to view your order delivery tracking page where you can keep an eye on the delivery of your email.

 

What If My Order Hasn't Arrived In The Estimated Time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed. Our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays.

We recommend first checking your home address, reception or mailroom for your parcel first. If your parcel is still missing please check your confirmation email to confirm your delivery address was correct.